FAQ - Ipanema Essence

Welcome to the Ipanema Essence FAQ page! Here, we’ve gathered answers to your most common questions. If you can’t find what you’re looking for, please feel free to reach out to us at info@ipanemaessence.com

1. Sizing and Fit

Q: How do I choose the right size?
A: Our size guide is available on each product page to help you find the best fit. Since our bottoms are adjustable, focus on your bust measurement for the top. If you’re between sizes, we recommend sizing up for comfort.

Q: Are the bikini tops padded?
A: Some of our bikini tops include light padding for added comfort and shape, but it varies by style. Check the product description for specific details on each top.

2. Orders and Payments

Q: What payment methods do you accept?
A: We accept all major credit cards and other secure payment options. You can view the full list of payment methods at checkout.

Q: Can I change or cancel my order?
A: We process orders quickly, so please contact us as soon as possible at  info@ipanemaessence.com if you need to change or cancel your order. We’ll do our best to accommodate your request if it hasn’t been processed yet.

Q: How can I use a promo code?
A: Enter your promo code at checkout in the “Promo Code” box. Only one code can be applied per order, and some exclusions may apply.

3. Shipping and Delivery

Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Standard shipping within Spain takes about [insert timeframe, e.g., 2-5 business days], and international shipping may take longer. Estimated delivery times are displayed at checkout.

Q: How much does shipping cost?
A: Shipping costs vary based on location and order size. The exact amount will be calculated and displayed at checkout. For international orders, please note that additional customs fees may apply.

Q: Do you ship internationally?
A: Yes, we ship to many countries around the world. Please check our shipping page for a full list of locations and additional details on international shipping.

4. Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery for items in original, unused condition with tags attached. Please note that some items, such as bikini bottoms, may not be eligible for return due to hygiene reasons. Check our Return Policy for full details.

Q: How do I start a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at  info@ipanemaessence.com. We’ll guide you through the return process.

Q: How long does it take to process a return?
A: Once we receive your returned item, please allow up to  5-7 business days for processing. Refunds will be issued to the original payment method, and you’ll receive an email confirmation when the return is complete.

5. Product Care

Q: How do I care for my bikini?
A: To keep your bikini in the best condition, hand wash it in cold water with a gentle detergent and lay it flat to dry. Avoid using bleach, wringing it out, or placing it in direct sunlight to prevent fading.

Q: Can I machine wash my bikini?
A: We recommend hand washing for optimal care. If you must machine wash, use a gentle cycle with cold water and place the bikini in a mesh laundry bag. However, hand washing is best for longevity.

6. Account and Contact Information

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your information, and make future purchases faster.

Q: How can I contact customer service?
A: You can reach our customer service team via email at [Insert Contact Email] or by phone at [Insert Contact Number]. We’re here to help with any questions or concerns!

7. Promotions and Gift Cards

Q: How can I find out about promotions and new arrivals?
A: Sign up for our newsletter to stay updated on exclusive offers, promotions, and new collections! You’ll find the sign-up option at the bottom of our homepage.

Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be used on our website. They’re perfect for gifting! You can purchase them directly from our site under the “Gift Cards” section.

8. Other Questions

Q: What if my item is damaged or defective?
A: We’re sorry for any inconvenience! If you receive a damaged or defective item, please contact us within [insert timeframe, e.g., 7 days] of delivery at [Insert Contact Email], and we’ll assist with a replacement or refund.

Q: Do you offer wholesale or bulk orders?
A: For wholesale or bulk orders, please contact us at [Insert Contact Email] with your request, and we’ll get back to you with more information.

If you have any further questions or need assistance, don’t hesitate to reach out to us. Thank you for choosing Ipanema Essence!